What Is Customer Service Satisfaction - 1345 Words

I – Introduction: The research and production done for this analytical essay has been created for the course, Business 1040, conducted by Prof. Basil Chelemes. Due to my occupation, I have chosen to research issues in regards to customer service satisfaction. Modern technology has created a new economic environment, in which requires different practices of delivering customer service. Specifically speaking of the Internet and online shopping. I will begin to analyze and indicate issues research for how, where, and why they take place. Concluding with possible solutions, in regards to customer satisfaction, to the rapidly changing business world. II – Defining Customer Service Satisfaction Exactly, what is customer service†¦show more content†¦Emotional consistency involves trust and the development of positive mutual emotions between customers and suppliers. It is critical to ensure consistent positive interactions for future loyal customers. Communication consistency involves all promises made, and all promises kept. Ensuring communication through promotions and advertisements involves consistently meeting the expectations of terms, in order to maintain a strong customer base and their loyalty (Pulido, Stone, Strevel). Most importantly, consistently meeting the customer’s needs in business to consumer interaction is critical in regards to Customer Satisfaction. A company must always consider the customer’s needs and want’s, no matter the circumstances. If delivering service or product to a customer is your way of earning a profit, it must be done ethically. Enthusiasm and confidence in the brand is important in any service situati on. Whether it is personal interaction, cellular communication, or online purchasing. Business and customer service interaction have played a huge part in the great world we live in today. The opportunity for success in business wouldn’t be available if companies did not recognize the importance of treating customers’ right. Customer’s do not purchase from or support companies who do not deliver good service. There are many factors that can provoke poor Customer Satisfaction. The evolution of